GENERAL FAQs
PEOPLE ALSO ASK
I'm having problems with your website!
Please contact our support team at support@visitlocratravel.com with a screenshot of your problem and we’ll get back to you right away.
Is my tour confirmed?
Once you’ve made your booking, your tour is automatically confirmed. Check your email inbox to see your booking confirmation voucher and payment receipt.
Will I get a confirmation from Visit Local Travel after I've made a booking?
Yes, you will receive a confirmation voucher. If you don’t receive it, please contact support@visitlocratravel.com.
Where do I enter my promo code or gift voucher code?
You can enter and apply your promo code on the checkout page.
Will tours be cancelled in bad weather?
Tours may be cancelled or rescheduled in extreme weather conditions. You will be notified in advance.
Do you run tours in languages other than English?
All our tours are quoted in English tour guide and if you prefer another language we recommend to create your own tour or Tailor-Made Tour.
What if I need to cancel?
- Day Tour: You can cancel your booking for free of change up to 24 hours prior to the tour’s start time.
- Multi-Day Tour: To cancel or change a departure date for a multi-day tour, you probably need to follow our cancellation terms and conditions.
How do I cancel my booking?
To cancel or change the departure date, please contact us via support@visitlocratravel.com or WhatsApp us at +855 12 899 447.
Can I bring my kids on my tour?
Yes, children are welcome on most tours. Please check the specific tour details for age restrictions or requirements.
How big are your tour groups?
Group tours typically have 12 passengers, but most of our trips are private tours, its depend on your group size.
How physically demanding is my tour?
The physical demand varies by tour. Please check the specific tour details or contact us for more information. Check the physical rate for more information.
What payment methods do you accept?
We accept, Master, UnionPay, and JCB by ABA Payway (secure online payments by ABA) and Bank Transfer. See details below:
- Account Holder Name: Visit Local Travel
- Account Number: 009766242
- Bank SWIFT Code: ABAAKHPP
- Bank Name: Advanced Bank of Asia Limited (ABA).
Is Visit Local travel financially secure?
Yes. Visit Local travel has been using ABA Payway which is managed by Advance Bank of Asia (ABA Bank).
Do your tours include international airfare?
Our tours do not include international airfare, as our travelers come from various locations worldwide. However, we are more than happy to assist you in arranging flights. Simply request an airfare quote when you make your booking, and we’ll help you with the details!
Do I need to take my voucher on my Visit Local Travel?
Yes, please bring your booking voucher for verification when a first time meeting our tour guide.
Can I make changes to an existing booking?
You can change the date of your booking within 24 hours of making the reservation.
What if I have problems during my tour?
Please speak to your tour guide. Our guides are trained to handle all situations.
How do I provide feedback after my tour?
What is the starting point for my tour? Can I be picked up?
The starting point varies by tour. Pickup options and be available. Check your tour details or contact us for more information.
How do I book an airport transfer?
For those interested in arranging an arrival or departure transfer, we can assist with bookings or you can book it yourself. To ensure your transfer is confirmed, please make your request at least one week prior to your departure date, though earlier bookings are recommended.
Can I drink the water in the countries I visit?
In Cambodia, it’s advisable to avoid drinking tap water. Be sure to steer clear of beverages with ice and always peel fruit before consuming it. To minimize environmental impact, consider reducing your use of bottled water. Instead, opt for a reusable water bottle filled with filtered water. Your guide or hotel staff can provide information on where to access safe, filtered water.
How do I book an individual room?
If you booked group tour that includes sharing room and you want to book a sing supplement at the additional cost, you’re welcome to contact us and we can book it for you.
Please note that availability does vary, so we recommend you book as soon as possible.
What is internet access like in Cambodia?
Internet connectivity is reliable and speedy in urban areas and popular tourist spots, but in more remote regions, it can become inconsistent or slower.
Can I use my mobile phone in Cambodia?
Mobile phone coverage is generally reliable in Cambodia’s urban areas, though it may be limited or unavailable in rural regions. Before traveling, make sure to activate global roaming with your service provider or consider purchasing a local SIM card for better connectivity.
Is it safe to travel to Cambodia?
Cambodia is generally a safe destination for travelers, but as with many popular tourist spots, there are situations where extra caution is advised. Petty crimes and scams can happen, particularly in busy tourist areas, and in certain regions, it’s recommended to stay on marked paths for safety reasons.
Additionally, Cambodia experiences severe weather, especially during the wet season from July to November, when heavy storms and flooding are common. If you plan to visit during this period, it’s important to monitor weather updates closely.
How do I stay safe and healthy while travelling?
Intrepid prioritizes the health and safety of its travelers, implementing comprehensive measures to ensure every trip is safe, enjoyable, and memorable for all participants. We strongly advise all travelers to consult their government or national travel advisory organization for the most up-to-date information before departing.
From the US?
Go to: US Department of State
From Canada?
Go to: Canada Travel Information
From Australia?
Go to: Smart Traveler
From the UK?
Go to: UK Foreign Travel Advice
From New Zealand?
Go to: Safe Travel
The World Health Organization also provides useful health information.
Are your tours suitable for LGBTQI travellers?
Yes, everyone is welcome to join our group tours but most of our tours are private arrangement.
Do you cater for dietary requirements on food tours?
Yes, we cater to dietary requirements. Please inform us in advance in your booking.