GENERAL FAQs
PEOPLE ALSO ASK
I'm having problems with your website!
Please contact our support team at support@visitlocratravel.com with a screenshot of your problem and we’ll get back to you right away.
Where do I enter my promo code or gift voucher code?
You can enter and apply your promo code on the checkout page.
How big are your tour groups?
Group tours typically have 12 passengers, but most of our trips are private tours, its depend on your group size.
How physically demanding is my tour?
The physical demand varies by tour. Please check the specific tour details or contact us for more information. Check the physical rate for more information.
Are your tours suitable for LGBTQI travellers?
Yes, everyone is welcome to join our group tours but most of our tours are private arrangement.
Can I bring my kids on my tour?
Yes, children are welcome on most tours. Please check the specific tour details for age restrictions or requirements.
Do you cater for dietary requirements on food tours?
Yes, we cater to dietary requirements. Please inform us in advance in your booking.
What is the starting point for my tour? Can I be picked up?
The starting point varies by tour. Pickup options and be available. Check your tour details or contact us for more information.
Will tours be cancelled in bad weather?
Tours may be cancelled or rescheduled in extreme weather conditions. You will be notified in advance.
What payment methods do you accept?
We accept, Master, UnionPay, and JCB by ABA Payway (secure online payments by ABA) and Bank Transfer. See details below:
- Account Holder Name: Visit Local Travel
- Account Number: 009766242
- Bank SWIFT Code: ABAAKHPP
- Bank Name: Advanced Bank of Asia Limited (ABA).
Do you run tours in languages other than English?
All our tours are quoted in English tour guide and if you prefer another language we recommend to create your own tour or Tailor-Made Tour.
Do your tours include international airfare?
Our tours do not include international airfare, as our travelers come from various locations worldwide. However, we are more than happy to assist you in arranging flights. Simply request an airfare quote when you make your booking, and we’ll help you with the details!
Will I get a confirmation from Visit Local Travel after I've made a booking?
Yes, you will receive a confirmation voucher. If you don’t receive it, please contact support@visitlocratravel.com.
Is my tour confirmed?
Once you’ve made your booking, your tour is automatically confirmed. Check your email inbox to see your booking confirmation voucher and payment receipt.
Do I need to take my voucher on my Visit Local Travel?
Yes, please bring your booking voucher for verification when a first time meeting our tour guide.
Can I make changes to an existing booking?
You can change the date of your booking within 24 hours of making the reservation.
What if I need to cancel?
- Day Tour: You can cancel your booking for free of change up to 24 hours prior to the tour’s start time.
- Multi-Day Tour: To cancel or change a departure date for a multi-day tour, you probably need to follow our cancellation terms and conditions.
How do I cancel my booking?
To cancel or change the departure date, please contact us via support@visitlocratravel.com or WhatsApp us at +855 12 899 447.
What if I have problems during my tour?
Please speak to your tour guide. Our guides are trained to handle all situations.
How do I provide feedback after my tour?
You can leave feedback on the single trip page of the tour you attended and at the button section you can write your personal feedback.