Small Group Terms and Conditions

Customer Support
Phone: +855 12 899 447
Email: [email protected]
Address: Win win st, Kruos village, Svaydangkum Commune, Siem, Siem Reap Province, Cambodia.

Visit Local Tavel is an online and offline booking platform selling travel activities in Cambodia and Asia. It offers a large variety of tours and activities in Cambodia through its website visitlocaltravel.com and some partner overseas travel agencies. Visit Local Travel is a local tour operator selling tour activities online that connects customers with operators in the travel industry in Asia.

1. User Conduct

Clients understand and agree that they are solely responsible for compliance with the rules & regulations of the website. Clients must agree that they will not: Use manual or automated software, devices, robots, or any other means to access any webpage of the website.
Copy or store any information contained on the website.
Interfere with or damage the website through the use of viruses, bots, Trojans, harmful codes, denial-of-service attacks, or any other similar methods.
Use our website to transmit any personal information about another person/entity.
Contact a user to join a third-party website or service that is a competitor (a company or an individual proposing similar touristic services) to Visit Local Travel.
Attempt to scan or test the vulnerability of the Visit Local Travel system in order to breach any security authentication measures.
Encourage or assist any third party in doing any of the foregoing.

2. Eligibility

Persons under the age of 18 are not eligible to use any services on our site.
If a client has been suspended for any reason by Visit Local Travel, the client will not be allowed to use our service anymore.

3. Acceptance of risk

You understand that the Travel Product may be risky. You may go to places with greater challenges than our daily lives. You agree to travel knowing the COVID-19 risks. It’s your responsibility to know the relevant travel information and the health risks. Your decision to travel is based on this information and you take responsibility for the risks. You may have to follow extra policies to travel. We are not liable for these additional risks.

4. Passports and visas

Please ensure you have all necessary documentation and identification for entry, departure, and travel. This includes a valid passport, visas, permits, certificates, and insurance. Your passport must be valid 6 months after the last date of travel. You are fully responsible for obtaining and maintaining these documents, and any costs or losses resulting from missing or incorrect documentation.

5. Your Details

To confirm travel arrangements, provide the requested details with the balance of Travel Product price. Necessary details vary, and may include full name, date of birth, nationality, passport number, issue and expiry date, and pre-existing medical conditions affecting travel. We may deny carriage if name varies from booking. Not liable for loss or damage from incorrect name or Operator policies.

6. Payments Policy

We accept payment via Visa card, Master, Union Pay, and and JCB. Fore more detail visit our Payment Method page.
Any bank transfer fee must in charged by clients.
Visit Local Travel does not charge any fees for processing payments.
Your booking will not be confirmed until payment has been made.

7. Deposit and final payments

When booking, you must pay a deposit. The amount will be specified by your sales consultant. This deposit secures your booking, but prices may change before the final payment. The timing for the final payment will be stated in the terms and conditions. We are not responsible for changes to the payment due date. Prices are not guaranteed until full payment is made and documents are processed.

8. Charge and Cancellation for Multi-Day Tours

a) 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back.
b) 30-59 days prior to departure, we charge a cancellation fee of 30% of the total booking cost.
c) 15-29 days prior to departure, we charge a cancellation fee of 60% of the total booking cost.
d) 14 days or fewer prior to departure, we charge a cancellation fee of 100% of the booking cost.

9. Trip Cancellation by us

At our travel company, we want to ensure that your adventure happens, no matter what. Our trips will take off with just one fully paid customer, unless the trip details specify otherwise. Rest assured, if we do need to make reasonable adjustments to the itinerary, we’ll keep you in the loop every step of the way. If, for any reason, we have to cancel your trip, you can easily transfer your payment to another date or get a full refund. However, please note that in cases of a Force Majeure Event, outlined in our terms, we may need to handle cancellations differently. Your adventure with us is a top priority, and we’re here to make sure it’s smooth sailing all the way.

10. Cancellations due to Force Majeure

Just a heads up that besides the cancellation rights mentioned earlier, sometimes a trip might get called off due to Force Majeure Events near your vacation spot or affecting transportation plans. It’s crucial to prepare for unexpected situations that could disrupt your travel plans. Safety and enjoyment are top priorities, steps will be taken to ensure a smooth experience.

In these circumstances, Visit Local Travel will offer you:
a) a 100% credit of monies paid for your trip; or
b) a refund minus unrecoverable costs.

If the cancellation due to a Force Majeure Event occurs after your trip has commenced, we offer you:
a) 100% credit for the days that remain on your trip; or
b) refund minus unrecoverable costs of the days that remain on your trip.

11. Vouchers

After the payment has been made and the booking is confirmed, clients will receive the activity booking voucher that contains all details of the activity, including the list of practical details, and the operator’s contact details.
Clients will need to show the activity supplier either a printed or electronic version of the booking voucher on the day of the activity as proof of booking.

12. Land Agreement

The Tour Operator reserves the right to change the itinerary due to unforeseen circumstances. In all cases, Visit Local Travel will do its best to maintain the content of the tour. The Tour Operator reserves the right to change the hotel listed on the tour for others of similar quality.

13. Weather

Many activities are “weather dependent” which means that activities may be canceled because of bad weather conditions; we will decide whether or not the activity can be done, depending on the weather conditions. In case of doubt, we advise our clients to give a call to our support team just before the activity starts. The supplier’s contact details are provided inside the voucher sent after booking confirmation.
If bad weather conditions affect your booking, the weather policy varies according to the one chosen by the operator; either “Refund in case of bad weather”, “Change activity date in case of bad weather”, “Refund or change activity date in case of bad weather”, “No refund in case of bad weather”, “Program may be changed in case of bad weather”, or “Activity not impacted in case of bad weather”.

14. Travel Insurance

Travel insurance is recommended for your travel period, but we do not cover it and highly recommend buying and use to cover your travel activities.

15. Time zone

For time and date calculations, the time zone of ours shall apply (GMT+7).

16. Liability

You agree that your use of our service is at your own risk in case you make your own mistake.
We assume no liability or responsibility for errors/mistakes in content, personal injuries/property damage of any nature whatsoever, obligations, losses, costs, or debts.
You agree to take all responsibility for all the different aspects linked to the activity you purchased.